Privacy Policy

Last Updated: September 28, 2026

1. Who We Are

This Privacy Policy explains how Hcieaxco INC, operating the Acinacea store brand at https://acinacea.com/ (“Acinacea,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information in connection with our website, purchases, and customer support.

Hcieaxco INC is the controller of personal information processed for the purposes described in this policy, except where a service provider independently determines how information is processed under its own privacy notice.

2. Information We Collect

Contact and delivery information: your name, email address, telephone number, billing address, and shipping address.

Order and transaction information: products purchased, order number, transaction amount, payment status, shipping status, and return or refund records.

Payment information: information needed by payment providers to authorize and process payment. The information processed depends on the payment method selected.

Account information: information associated with a customer account if you create or use one.

Website and device information: IP address, browser and device information, referring pages, pages viewed, interactions, and cookie or similar technology identifiers.

Support and preference information: messages you send to us, photographs or videos you provide regarding a product or order issue, privacy requests, and communication preferences.

We obtain information directly from you, through your interactions with our website, and from providers supporting payment processing, order fulfillment, shipping, fraud prevention, security, analytics, advertising, and other store operations.

3. How We Use Information

We use personal information to:

• Process and manage orders and payments
• Arrange shipping and delivery
• Provide order and tracking information
• Respond to customer service requests
• Handle cancellations, returns, and refunds
• Operate customer accounts
• Detect and prevent fraud or misuse
• Maintain, secure, and improve our website
• Understand website and store performance
• Manage customer communications
• Comply with applicable legal and regulatory obligations

Where permitted and subject to applicable consent or choice requirements, we may also use information to send marketing communications, measure advertising performance, personalize website experiences, or provide more relevant advertising.

Where applicable law requires a legal basis for processing, we rely on the basis appropriate to the activity, including performance of a contract, compliance with a legal obligation, consent, or legitimate interests that are not overridden by your rights.

4. Who Receives Information

We may disclose personal information where reasonably necessary to providers that support our business, including:

• Shopify and other e-commerce technology providers
• Payment processors
• Shipping and fulfillment providers
• Customer support providers
• Security and fraud prevention providers
• Analytics providers
• Advertising and marketing service providers
• Professional advisers
• Government authorities or other parties where required or permitted by law

These recipients may process information on our behalf or under their own independent responsibilities, depending on the service involved.

A provider’s independent processing of personal information is governed by its own privacy notice.

Shopify hosts our online store and processes information in connection with the services it provides. Information about Shopify’s independent use of personal information and associated rights is available through Shopify’s Consumer Privacy Policy and Privacy Portal.

5. Cookies, Analytics, and Advertising

We and our service providers may use cookies, pixels, tags, and similar technologies.

Essential technologies may be used to support functions including:

• Shopping cart functionality
• Checkout
• Account access
• Website security
• Fraud prevention
• Store preferences

Non-essential technologies may be used for analytics, personalization, advertising, and measuring marketing performance.

Where consent is required by applicable law, we will request your choice before using non-essential technologies.

You may use cookie controls made available for your region to accept, reject, or manage applicable cookie categories. You may also adjust your browser settings, although blocking necessary cookies may affect website functionality.

Depending on your location, certain advertising-related disclosures may be treated as a “sale,” “sharing,” or targeted advertising under applicable privacy law.

You may request an applicable opt-out by contacting:

Email: support@acinacea.com
Phone: +1 706-654-5342

You may also use any applicable privacy or opt-out control made available through our website.

We will process legally recognized browser preference signals where required by applicable law.

6. Marketing Preferences

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those communications or by contacting us.

Opting out of marketing communications does not prevent us from sending necessary communications relating to your order, payment, shipping, refund, customer service request, or other transactional matters.

7. Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Order processing and fulfillment
• Customer support
• Returns and refunds
• Fraud prevention
• Accounting and tax obligations
• Resolving disputes
• Enforcing agreements
• Complying with legal and regulatory requirements

The applicable retention period depends on the type of information, our relationship with you, and relevant record-keeping obligations.

When personal information is no longer reasonably required, we may delete, anonymize, or de-identify it, subject to applicable legal requirements.

8. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

For your protection, please do not send full payment card numbers, card security codes, account passwords, one-time verification codes, or other sensitive payment credentials to customer support by email.

9. Your Privacy Rights

Depending on where you live, you may have rights concerning your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Request a portable copy of certain information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain advertising-related processing
• Appeal certain privacy decisions where applicable

To submit a privacy request, contact:

Email: support@acinacea.com
Phone: +1 706-654-5342

Please describe the right you wish to exercise and provide enough information for us to reasonably locate the relevant records.

We may need to verify your identity or the authority of an authorized agent before processing certain requests.

We will respond within the period required by applicable law and will not discriminate against you for exercising applicable privacy rights.

You may also have the right to file a complaint with a relevant data protection or privacy authority.

Withdrawing consent does not affect processing that was lawful before the withdrawal.

10. Children

Our website and products are not directed to children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us in a manner that may violate applicable law, please contact us so we can review the matter and take appropriate action.

11. International Processing

Our service providers may process personal information in countries other than your country of residence.

Where required by applicable law, international transfers of personal information are subject to appropriate contractual, organizational, or other legally recognized safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, services, legal requirements, or other operational reasons.

When we update this policy, we will revise the Last Updated date above and provide additional notice where required by applicable law.

13. Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact:

Hcieaxco INC
Operator of the Acinacea store brand

Principal Office Address:
1252 Emerson St
Denver, CO 80218
United States

Email: support@acinacea.com
Phone: +1 706-654-5342
Website: https://acinacea.com/