Shipping & Delivery

Last Updated: September 28, 2026

This policy applies to orders placed with Acinacea, a store brand operated by Hcieaxco INC.

1. Order Processing

Orders are generally processed within 72 hours after successful payment.

Processing includes preparing, verifying, and packing your order before it is handed to the carrier. Processing time is separate from the transit estimates listed below.

2. Estimated Transit Times After Dispatch

United States and Canada: approximately 2–4 weeks.
Australia and New Zealand: approximately 2–4 weeks.
United Kingdom and supported destinations in Europe: approximately 2–4 weeks.
Other supported destinations: approximately 2–5 weeks.

These estimates begin after the order has been dispatched and do not include order processing time.

The total estimated time from placing an order to delivery is therefore the applicable processing time plus the estimated transit time.

Delivery dates are estimates only and are not guaranteed.

3. Supported Destinations and Shipping Charges

Shipping availability depends on your delivery destination and the shipping services available for that address.

The applicable shipping charge will be displayed at checkout before payment. Please review your:

• Delivery address
• Available shipping service
• Shipping charge
• Order total

before completing your purchase.

Free shipping applies only when an offer is explicitly displayed and your order meets the stated conditions of that offer.

If you are unable to select a supported shipping service for your address, please contact us before placing your order.

4. Taxes, Duties, and Customs

Taxes or duties collected by us at checkout will be included in your order summary.

Depending on the destination, additional import duties, taxes, customs charges, or carrier clearance fees may be imposed by local authorities or the shipping carrier when these charges have not already been collected at checkout.

Unless expressly included in your order total or otherwise required by applicable law, these additional charges are the responsibility of the recipient.

If you need clarification before ordering, please contact us.

5. Tracking and Separate Parcels

When tracking information is available, it will be sent to the email address used when placing your order.

Please allow some time after dispatch for the carrier's tracking system to update.

In some circumstances, items included in the same order may be shipped separately and may arrive in different parcels or at different times.

6. Address Changes

Please provide a complete and accurate shipping address when placing your order.

If you notice an error in your delivery information, please contact us as soon as possible:

Email: support@acinacea.com
Phone: +1 706-654-5342

We cannot guarantee that an address can be changed once order processing has begun or after the order has been dispatched.

Customers are responsible for reviewing their shipping information before completing checkout.

7. Delays, Missing Parcels, and Damage

Delivery may be affected by circumstances including:

• Carrier operations
• Customs processing
• Public holidays
• Severe weather
• High-volume shipping periods
• Incorrect or incomplete addresses
• Other circumstances outside our reasonable control

If your order has not arrived within the estimated delivery window, tracking information indicates a problem, or your parcel arrives damaged, please contact us with your order number and any relevant information.

For damaged parcels or products, please provide clear photographs where reasonably possible.

We will review the shipment with the relevant carrier or service provider and explain the available next steps or remedies.

Delivery estimates and carrier involvement do not limit any rights to cancellation, replacement, refund, or other remedies available under applicable law.

8. Cancellations and Returns

For information regarding order cancellation or modification requests, please review our Order Cancellation Policy.

For returns, damaged products, incorrect items, and refunds, please review our Return & Refund Policy.

Please contact us before sending any item back.

Our principal office address should not be treated as an automatic return address unless we specifically instruct you to send an eligible return there.

9. Contact Us

For questions about shipping, delivery, tracking, or an existing order, please contact:

Hcieaxco INC
Operator of the Acinacea store brand

Principal Office Address:
1252 Emerson St
Denver, CO 80218
United States

Email: support@acinacea.com
Phone: +1 706-654-5342
Website: https://acinacea.com/